Dr. Phillips Center for the Performing Arts

How to create a New Ticket 1

• Freshdesk Ticketing System

New Account Creation 3

• New User Account Creation for AD Users
• M365 Account Creation
• Full IT Onboarding Process

Computer Setup 2

• Setup Windows Computer
• Setup Macbook

Scripts 1

• Snipe-IT: Run Script

Commands 1

• PowerShell: Computer Rename Command

Timeclocks 1

• SureMDM and Timeclocks

FOH TVs and Kiosks 1

• FOH TVs and Kiosks

Microsoft Account Troubleshooting 5

• Active Directory (AD) Account Lockouts
• Active Directory (AD) Password Reset
• Microsoft 365 (M365) Password Reset
• Microsoft 365 (M365) Multi-factor Authentication (MFA) Reset
• Microsoft 365 Account Lockouts via Coro

Microsoft Users and Groups 2

• Adding or Removing Users to M365 Distribution Lists and Groups
• Adding or Removing Users to Shared Mailboxes

DUO and VPN Troubleshooting 2

• DUO Setup and Troubleshooting
• VPN Troubleshooting

Locations 2

• Printer Locations
• Colleague Seating Chart

Tessitura 3

• Tessitura Accounts and Self-Service Portal
• Credit Card Readers (EMV) Devices and Login Info
• Boca Printers and Drivers