Donor Room Setup and Troubleshooting

 

The 2nd FL Donor Room is a critical room at DPC due to the need to have a secluded area for Donor’s where we can provide a white-glove service. The Donor Room is often one of if not the first rooms seen by Donors and as such leaves an impression that extends to the rest of the building. The setup is streamlined to achieve this goal and lower the odds of issues occurring. However, the support of Donor Room technology is split between IT and Production.

Step 1: Equipment

  • Two Samsung 75” TVs
  • Apple TV 4K
  • BirdDog unit
  • iPad 9th Generation
  • Apple AirPlay device

Step 2: Setup

  • TVs:
    1. Left TV has an Apple TV 4K (Donor Room 2) for digital signage and other needs like DirectTV.
      • The Apple TV is unlocked for access instead of being locked into kiosk mode.
      • Typically, the Apple TV is used for digital signage via the Carousel app.
      • An Apple TV and Samsung remote are in the Production cabinet.

A shelf with a remote control and cleaning suppliesAI-generated content may be incorrect.

 

  • Use the Back button or the Apple TV button to get to the home screen.
  • Use the arrow keys and central wheel to navigate.

 

  1. The Apple TV 4K can also be controlled via the iPad.
    • Unlock the iPad = 2014
    • From the top right corner of the screen, pull down to get the Control Center
    • The Apple Remote app is pinned to the Control Center.
    • Select “Apple Remote”
    • The Remote should connect to Donor Room 2 Apple TV.
      • You can use the pull-down menu to change which Apple TV to control.
    • Use the Back button or the Apple TV button to get to the home screen.
    • Use the arrow keys and central wheel to navigate.

 

 

  1. Right TV has a standard BirdDog unit for digital signage.
    • A Samsung remote is underneath the TV.
    • Production supports the BirdDog device and on-screen content.

 

  1. Both TVs and the iPad are supported by IT.

 

  • Audio:
    1. The iPad 9th Generation (Donor Services iPad) is used to override the audio playing in the Donor Room via the Apple Airplay device (Audio Tech DR).
      • Unlock the iPad = 2014
      • Open the Spotify App
      • Use the “Connect” button to use Airplay to play audio over the Donor Room Audio device (Audio Tech DR).

 

  1. Apple Airplay device and other audio devices are supported by Production.

Step 3: Troubleshooting

  • For TV issues:
    1. Check source is set correctly.
    2. Check Audio is unmuted.
    3. Try power cycling the device.
    4. Factory reset TV.
    5. Proceed to Step 4.

 

  • For Remote issues:
    1. Replace/Charge batteries.
    2. Re-pair remote to Apple TV 4K:
      • Hold remote 3-4 inches from Apple TV
      • Press and hold Volume Up + Back/Menu button for 2-5 seconds.
      • A message will appear on screen if successful.
    3. Replace Samsung remote.

 

  • For Apple TV issues:
    1. Verify Device is on the ATVT network
      • ATVT password = BeeFWraPHerDSheD
    2. Power Cycle Device
    3. Proceed to Step 4

 

  • For DirectTV issues:
    1. Close Application
    2. Restart Apple TV
    3. Sign out of account and sign back in
    4. Proceed to Step 4.

 

  • For Spotify issues:
    1. Close Application
    2. Restart Apple TV
    3. Sign out of account and sign back in
    4. Proceed to Step 4.

 

  • For iPad issues:
    1. Verify device is on the ATVT network
      • ATVT password = BeeFWraPHerDSheD
    2. Restart iPad
    3. Proceed to Step 4

 

  • For BirdDog/Content issues:
    1. Power cycle the TV to restart the BirdDog Unit
    2. Proceed to Step 4 and escalate to Production

 

  • For audio issues:
    1. Try power cycling the Apple TV, iPad or Apple AirPlay device
    2. Proceed to Step 4 and escalate to Production

Step 4: escalation

  • If you need further IT assistance, escalate to your Senior IT Analyst or IT Helpdesk Manager.

 

  • If you need Production assistance, escalate in the following order: Justin Kersey, Patrick Dalton, Dan Lupfer or DW Perkins.

Questions?

 

Author: JW Madonna

Email: j[email protected]

Phone: 407-803-0119 x5005