Dr. Phillips Center for the Performing Arts

Timeclocks 1

• SureMDM and Timeclocks

FOH TVs and Kiosks 1

• FOH TVs and Kiosks

Microsoft Account Troubleshooting 5

• Active Directory (AD) Account Lockouts
• Active Directory (AD) Password Reset
• Microsoft 365 (M365) Password Reset
• Microsoft 365 (M365) Multi-factor Authentication (MFA) Reset
• Microsoft 365 Account Lockouts via Coro

Microsoft Users and Groups 2

• Adding or Removing Users to M365 Distribution Lists and Groups
• Adding or Removing Users to Shared Mailboxes

DUO and VPN Troubleshooting 2

• DUO Setup and Troubleshooting
• VPN Troubleshooting

Locations 2

• Printer Locations
• Colleague Seating Chart

Tessitura 3

• Tessitura Accounts and Self-Service Portal
• Credit Card Readers (EMV) Devices and Login Info
• Boca Printers and Drivers

Copiers and Printers 2

• Adding, Removing, and Troubleshooting Copiers and Printers
• Printer Locations

Donor Room 1

• Donor Room Setup and Troubleshooting