Front of House (FOH) TVs and Kiosks

 

FOH contains 70 TVs and 15 Kiosks. The TVs and Kiosks are used for a variety of reasons including show information, bar and food menus, upcoming shows, sponsorships and donor information. The TVs are powered by a system called Carousel with a little “computer” called a BirdDog. The Kiosks are also utilizing Carousel but are run with an Apple TV. IT is responsible for just TVs, Kiosks and Apple TVs. The BirdDog units and network are maintained by Production and the content in Carousel is maintained by Marketing.

Phase 1: Daily FOH walks

  • Each day around 5PM a FOH walk should be performed. Make sure the TVs are powered on and some sort of content is on the screen.
    1. Bring your TV remotes with you!

 

Phase 2: Reporting

  • IF you find an issue with a BirdDog unit:
    1. Power cycle the TV as sometimes it just needs a restart.
    2. Contact [email protected] (Or Daniel Lupfer/ DW Perkins) with daily FOH Reports.

 

  • If you’re told about a content issue:
    1. Contact Melissa Gough
      • If Melissa isn’t available, contact Allison Joy Phillips.

 

  • IF you find an issue with a Kiosk.
    1. Try power cycling the unit.
    2. Double check Kiosk settings with remote found in unit.
    3. Double check Apple TV settings with remote found in unit.
      • Apple TV remote battery could be dead.
    4. IF you still have issues escalate to your Senior IT Analyst or IT Helpdesk Manager.

Questions?

 

Author: JW Madonna

Email: j[email protected]

Phone: 4078035005 x5005