Coro

 

Coro is an add-on security software we use to increase security for our environment by geo-location securing our M365 Accounts, Email Security like Spam and Phishing attempts as well as User Data Governance. You’ll primarily only use Coro to unlock M365 accounts in situations where a Colleague has travelled internationally and needs access.

Step 1: Navigation

  • Navigate to https://secure.coro.net/login
  • Use Microsoft 365 to Single Sign-On (SSO) with your regular DPC account, not your Admin account.
  • You’ll land on the Action board home page and can view various metrics and Summaries.
    1. In the Summary section you can click “Cloud Security” to see tickets.
    2. You can Scroll down to “Cloud Security” and view tickets.

Step 2: Validation

  • Before unlocking you must confirm one of the two below situations is happening!
    1. DO NOT UNLOCK AN ACCOUNT WITHOUT VALIDATING FIRST!

 

  • IF a Colleague gets locked out via Coro, one of two things has likely happened:
    1. A Colleague is utilizing a VPN that’s connected outside the USA
    2. A Colleague is travelling internationally and accessed their email, teams or other M365 product.

 

  • Use a secondary contact method to contact the Colleague:
    1. If a ticket/email/teams was sent, call the user.
    2. If a call is received, try teams or email.
  • If you can’t contact the Colleague:
    1. Contact their direct Manager via email/teams/phone call.
      • You can use Active Directory and or Outlook/Teams to view manager information.

 

  • If you can’t contact the Colleague or their Manager; move to Escalation.
  • If the Colleague is not utilizing a VPN or traveling; move to Escalation.

Step 3: Unlocking the Account

  • Once you’ve confirmed the user is indeed utilizing a VPN or is traveling Internationally.

 

  1. For VPN, have the Colleague sign out of the VPN. Otherwise, they’ll relock their account.
  2. Navigate into the “Cloud Security” tickets.
  3. Select the relevant ticket
  4. Use the “Actions” pull down menu
    • Select “Request user to sign-in to Microsoft 365”.

 

  1. For International travel:
    • Gather up the countries the Colleague will be traveling to.
    • Move to Escalation step so an exception policy can be written. Otherwise, the Colleague will relock their account.

Step 4: escalation

  • IF you need further assistance, escalate to your Senior IT Analyst or IT Helpdesk Manager.

Questions?

 

Author: JW Madonna

Email: j[email protected]

Phone: 407-803-5005 x5005