Microsoft 365 (M365) Password Reset

Step 1: Login

• Navigate to the Microsoft 365 Admin Portal.
• Use Domain Admin (DA) credentials to login.

Step 2: Navigate

• Expand the “Users” section in the left-hand pane.
• Select “Active Users”
• Use the Search bar in the top right corner to quickly find the user.
  1. Alternatively, you can scroll down to the user.

Step 3: Reset

• Hover over the name and a little blue key will pop up to “reset password”.
• Alternatively, you can select the name and do “reset password” from the top bar.
• You can also click into the name if you need more information and select “Reset Password”.
  1. New password needs to be 16 characters long and include: 1 capital letter, 1 number and 1 special character.
  2. Leave the box checked for “Require this user to change their password when they first sign in”.   

Questions?

Author: JW Madonna

Email: j[email protected]

Phone: 4078035005 x5005